GrowthOS Refund and Cancellation Policy

---

1. Summary

All refunds are made in full, with no deduction (SalesShuru bears Razorpay's fees), to the original payment method through Razorpay. After we initiate a refund, Razorpay and your bank typically credit it within 5–7 working days (per Razorpay norms).

2. About this policy

2.1 This policy forms part of the Terms of Service and Subscription and Billing Terms between you and SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED ("SalesShuru", "we", "us"). Capitalised terms have the meanings given in those documents.

2.2 GrowthOS is a digital software service. No physical goods are shipped, so there are no returns or exchanges of goods. "Refund" in this policy means a refund of Fees paid.

3. Cancellation

3.1 How to cancel. You can cancel a Paid Plan at any time, with no cancellation fee, by:

• In-app: Settings → Billing → Cancel subscription (the quickest way; you will see an on-screen confirmation and receive a confirmation email); or
• Email: write to admin@salesshuru.com from the email address on your Account with the subject "Cancel subscription". We will process it within 48 hours and confirm by email.

We will not make cancellation harder than sign-up, and we will not use confusing or repeated prompts to discourage you from cancelling.

3.2 Effect of cancellation. When you cancel:

• your subscription will not renew and no further amounts will be charged;
• we will request Razorpay to cancel the associated E-Mandate (you can also revoke it with your bank or UPI app, see Section 5.4 of the Subscription and Billing Terms);
• you keep access to paid features until the end of the Billing Cycle you have already paid for, after which your Account becomes read-only, with export available, until you choose a Paid Plan again; and
• except as set out in Section 4, cancellation does not by itself entitle you to a refund of the current Billing Cycle.

3.3 Cancelling before a renewal. To avoid being charged for the next Billing Cycle, cancel before your Renewal Date. Your bank's pre-debit notification (sent at least 24 hours before each recurring debit) and our renewal reminders will remind you of upcoming charges.

3.4 Closing your Account. Closing your Account cancels any active subscription. Data deletion after closure is described in the Privacy Policy.

3.5 Cancellation by us. We may cancel a subscription in the circumstances set out in Section 12.2 of the Terms of Service. If we cancel for reasons other than your breach of the Terms or non-payment, we will refund the unused prepaid portion pro rata.

4. Refunds

4.1 First-purchase refund. If you are not satisfied with your first Paid Plan purchase, you may request a full refund within 7 days of the first payment. The refund covers everything you paid in that first purchase: the Setup Fee for your first Project, the first month's subscription fee and the first month's additional-user fees. This applies once per Customer.

4.2 Renewals. If you contact us within 48 hours of a renewal charge, we will refund that renewal (the monthly subscription fee and additional-user fees) in full and cancel the subscription. After 48 hours, renewal charges are non-refundable (except as set out in Sections 4.5 and 4.6), because you receive reminders before each renewal and can cancel at any time.

4.3 Setup Fees (per Project). A Setup Fee is charged once for each Project. Each Setup Fee is refundable in full if you ask within 7 days of it being charged (for your first Project, this is the first-purchase window in Section 4.1). After those 7 days, that Project's Setup Fee is not refundable, unless we fail to provide you access to that Project (see the Service Access and Delivery Policy) or the Service is materially defective and we do not fix the defect within a reasonable time after you tell us about it. In those cases we will refund that Project's Setup Fee in full. Refunding one Project's Setup Fee does not affect the Setup Fees of your other Projects.

4.4 Billing frequency. Paid Plans are currently billed monthly. If we introduce annual billing, we will state its refund terms at checkout and in this policy before we offer it.

4.5 Billing errors. If you are charged twice, charged the wrong amount, charged after a valid cancellation, or your account was debited but the transaction failed or access was not provided, we will refund the incorrect amount in full once verified. Where money is debited for a failed transaction, it is usually reversed automatically by your bank or Razorpay within 5–7 working days, per Razorpay and bank norms. If it is not reversed within that time, contact us with the transaction reference.

4.6 Service failure or discontinuation. If we discontinue the Service or remove a material feature of your Paid Plan, or if the Service is unavailable for an extended period because of our fault, we will refund the unused prepaid portion pro rata or, if you prefer, give you an equivalent service credit. Service credits for Paid Plans are described in our Service Level Agreement (coming soon).

4.7 When refunds are not available. Except as stated above or required by law, we do not refund: partial Billing Cycles after cancellation; additional-user fees for users removed part-way through a Billing Cycle; unused features; a Project's Setup Fee more than 7 days after it was charged (except as set out in Section 4.3); or Fees for Accounts terminated for material breach of the Terms of Service (for example, fraud or abuse).

4.8 Consumer rights. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law.

5. How to request a refund

Email admin@salesshuru.com from your Account email with:

• the subject "Refund request";
• your Account email and the Razorpay transaction or payment ID (shown in your receipt); and
• the reason for the request.

We will acknowledge your request within 24 hours (working days) and tell you whether it is approved within 3 working days (per Razorpay norms).

6. Refund mode and timelines

6.1 Mode of refund. Approved refunds are made only to the original payment method (the same card or UPI account used for payment) through Razorpay. We do not make refunds in cash, by cheque or to a different account.

6.2 Our timeline. We will initiate an approved refund through Razorpay within 5–7 working days of approval (per Razorpay norms) and email you the refund reference.

6.3 Bank and Razorpay timelines. After we initiate the refund, the time taken for it to reach your account depends on Razorpay, the card network and your bank. Refunds typically take a further 5–7 working days after initiation to be credited to the original payment method (per Razorpay norms). If you have not received a refund within that time, contact us with the refund reference and we will follow up with Razorpay.

6.4 Amount. Refunds are for the amount actually paid to us (or the applicable pro-rata portion). Refunds are made in full, with no deduction: SalesShuru bears the payment gateway (Razorpay) fees. All payments and refunds are in Indian Rupees.

7. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue quickly. Raising a chargeback does not affect your right to a refund under this policy, but we may suspend the related subscription while the dispute is investigated.

8. Grievances

If you are not satisfied with how we handled a cancellation or refund, contact our Grievance Officer, Mayuri Deshmukh, Director, at grievance@salesshuru.com or by post at the registered office above. See Contact and Grievance Redressal for response timelines.

9. Changes to this policy

We may update this policy as described in the Terms of Service. Changes will not reduce your refund rights for payments made before the change.

---

GrowthOS is a product of SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED (CIN U62099ME2026OPC474283). Refund and Cancellation Policy v0.3 draft, last updated 8 October 2026.