GrowthOS Service Access and Delivery Policy
| Document | Service Access and Delivery Policy (Shipping and Delivery Policy) |
| Version | v0.3 (draft; founder decisions of 8 Oct 2026 applied) |
| Effective date | 25 October 2026 |
| Last updated | 8 October 2026 |
| Business name | SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED (brand: SalesShuru; product: GrowthOS) |
| CIN | U62099ME2026OPC474283 |
| Registered office | DL/229 Etape Layout, Sundarkhed Prabhankur, Buldana, Buldhana - 443001, Maharashtra, India |
| Contact | admin@salesshuru.com · +91 7775917507 |
1. No physical shipping
GrowthOS is an online software-as-a-service (SaaS) product delivered entirely over the internet. We do not sell or ship any physical goods, and no shipping or delivery charges apply. There is nothing to be delivered to a postal address. "Delivery" in this policy means giving you access to the Service online.
This policy forms part of the Terms of Service between you and SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED ("SalesShuru", "we", "us"). Capitalised terms have the meanings given there.
2. How and when access is delivered
| What you sign up for | How it is delivered | When |
|---|---|---|
| Founding List (free) | Confirmation email to the address you provide | Immediately, and in any case within 24 hours of sign-up |
| Founding Access (free for the first 1,000 Founding List members in India, from 1 November 2026 (planned) until paid launch; no card needed) | Invitation email with a link to create your Account at https://growthos.salesshuru.com | In batches from 1 November 2026; we will tell you the expected timing for your batch. Your Account is active as soon as you complete sign-up via the invitation |
| Paid Plan (planned from April 2027; a one-time Setup Fee per Project, a monthly subscription fee that includes the first user, and a monthly fee for each additional user) | Paid features are activated on your Account automatically, and a payment receipt and confirmation are sent by email | Immediately, and in any case within 24 hours of successful payment confirmation from Razorpay |
| Plan upgrade | Additional features or limits activated on your Account | Immediately, and in any case within 24 hours of successful payment |
| Authorised Users (team members) | Invitation email sent by the Customer from within GrowthOS | Immediately on invitation |
Access is delivered to the email address and Account you provide. Please make sure it is correct and check your spam or promotions folder for our emails, which come from addresses ending in @salesshuru.com.
3. Accessing the Service
3.1 GrowthOS is accessed through a modern web browser at https://growthos.salesshuru.com. GrowthOS supports current versions of Chrome, Edge, Firefox and Safari. You need your own internet connection and device; we are not responsible for internet or device costs.
3.2 GrowthOS is currently offered only to Customers in India.
3.3 The Service is designed to be available 24 hours a day, but may occasionally be unavailable for maintenance (which we will try to schedule outside Indian business hours and announce in advance where possible) or because of events beyond our control. Our availability commitment for Paid Plans is set out in the Service Level Agreement (coming soon).
4. If access fails
4.1 If you have paid but cannot access the paid features within 24 hours of successful payment, or you did not receive an invitation or confirmation email you expected:
- check your spam/promotions folder and confirm you are logged in with the email used at checkout;
- refresh or log out and back in; then
- email admin@salesshuru.com with the subject "Access issue", your Account email and, for payments, the Razorpay payment ID from your receipt or bank statement.
4.2 We will acknowledge your request within 24 hours and aim to restore access within 2 working days.
4.3 Refund if we cannot fix it. If we cannot provide the access you paid for within 72 hours of your payment, you may choose a full refund of that payment to your original payment method, as set out in the Refund and Cancellation Policy.
4.4 Payment debited but no confirmation. If money has been debited but Razorpay has not confirmed the payment to us, the transaction is treated as failed. The amount is normally reversed automatically by your bank or Razorpay; if not, contact us and we will help, as described in the Refund and Cancellation Policy.
5. Cancellation and end of access
Access to paid features continues until the end of the paid Billing Cycle after you cancel. See the Refund and Cancellation Policy and Subscription and Billing Terms.
6. Contact
Access and delivery queries: admin@salesshuru.com Grievance Officer: Mayuri Deshmukh, Director, grievance@salesshuru.com (see Contact and Grievance Redressal)
GrowthOS is a product of SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED (CIN U62099ME2026OPC474283). Service Access and Delivery Policy v0.3 draft, last updated 8 October 2026.